Terms and Conditions

Services and Fees

• WheelWorksService will exercise reasonable skill and care in performing bicycle repair and maintenance services.
• The customer will pay the agreed fee for services as set out in the service order.
• Invoices are due within 21 days and WheelWorksService reserves the right to withhold the bicycle until fees are paid.

Parts and Warranties

• All replacement parts provided by WheelWorksService will be covered by the manufacturer's warranty.
• Labor and workmanship carried out by WheelWorksService is guaranteed for 3 months from the service date.
• The warranty is subject to the bicycle being maintained properly and not subject to misuse, damage, or neglect.

Customer Responsibilities

• The customer is responsible for removing any personal items from the bicycle prior to service.
• The customer must collect the bicycle within 14 days of being notified it is ready, or storage fees may apply.
• The customer is responsible for ensuring appropriate insurance is in place to cover the bicycle while in WheelWorksService's possession.

Liability

• WheelWorksService will not be liable for any indirect or consequential losses, only for the cost of the service itself.
• WheelWorksService is not liable for defects or damage caused by fair wear and tear, improper use, or the customer's continued use after a fault developed.

By engaging WheelWorksService, the customer agrees to these terms and conditions. The full terms can be provided upon request.